Return and Refund
We want you to absolutely love your sanscent experience. If something isn’t quite right with your order, we are here to help.
Note: Because fragrance is liquid and very personal, it's standard industry practice not to accept returns on opened scents.
Returns
Due to the delicate and personal nature of our fragrance products, we can only accept returns for items that are unused, unopened, and in their original packaging within 14 days of delivery. Because scent is highly subjective, we unfortunately cannot offer refunds or exchanges simply because a fragrance wasn't to your personal taste once opened.
Damaged or Defective Items
If your item arrives damaged, leaking, or defective, please accept our sincere apologies! Email us at hello@sanscent.com within 48 hours of delivery with a clear photo of the damage and your order number. We will gladly make it right by sending a replacement or issuing a refund.
How to Start a Return
Please email us at hello@sanscent.com with your order number and reason for return. If your return is accepted, we will provide instructions on how to send the package back to our studio. Please note that the customer is responsible for return shipping costs. Once we receive and inspect the unopened item, we will process your refund to the original payment method.