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Shipping Policy

Order Processing

Every sanscent order is packed with care by our team. We typically need 1 to 2 business days to prepare your items for shipment. Our studio operates from Monday to Friday, 9:00 AM to 5:00 PM (GMT+8), excluding Malaysian public holidays. If you are ordering during a special launch or the holiday season, please allow just a little extra time for us to perfect your package!

Shipping Rates and Delivery Estimates

Please note that delivery times are estimates provided by our courier partners and begin after your order has been processed and dispatched from our studio.

West Malaysia

  • Standard Shipping: RM10

  • Free Shipping: On orders above RM150

  • Estimated Transit Time: 1 to 3 business days

East Malaysia

  • Standard Shipping: RM15

  • Free Shipping: On orders above RM200

  • Estimated Transit Time: Up to 7 business days

Singapore

  • Standard Shipping: RM30

  • Free Shipping: On orders above RM250 (≈ SGD 82)

  • Estimated Transit Time: Up to 7 business days

If you are unsure whether we ship to your country, please drop us a message at hello@sanscent.com and our Customer Experience team will be happy to assist you.

Taxes, Duties and Customs

For orders delivered within Malaysia, there are no extra taxes or duties to worry about.

For our international friends (including Singapore), please be aware that your parcel may be subject to import taxes, customs duties, or handling fees once it reaches your destination country. Our shipping fees cover the cost of getting the package to you, but any local customs charges are the responsibility of the buyer. We unfortunately cannot predict what your local fees might be, and we appreciate your patience and understanding if customs clearance causes a slight delay in your delivery.

Delivery Issues and Damaged Items

We take great care in securely packing your orders so they arrive in perfect condition. Once a package is handed over to our courier partners, its journey is out of our hands. While sanscent cannot be held formally liable for packages that are delayed, lost, or mishandled by the courier in transit, your experience matters deeply to us.

If your order arrives damaged, or if a package seems lost in transit, please reach out to us at hello@sanscent.com. We are always happy to review the situation, help you navigate the issue with the courier, or find a fair solution together if the error originated from our studio.

Address Errors

Please double-check your shipping details carefully before checking out! If you spot a typo right after placing your order, email us immediately and we will do our best to update it before your box ships.

Please note that if a package is delayed, lost, or returned to us due to an incorrect or incomplete address provided at checkout, we unfortunately cannot absorb the cost of the lost items. If an order is returned to our studio due to an address error, we will gladly arrange a redelivery, but the customer will be responsible for the new shipping fees.

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